Callback ownership
Define who sees the missed call and who owns the first sales response.
Missed high-ticket calls should become owned sales work.
ArcStone maps what happens after a call is missed, where the inquiry goes next, who owns it, and how stale follow-up is caught before the opportunity cools.
Message path
Map voicemail, form, text, email, and CRM entry points into one sales path.
Stale review
Add a simple check for missed calls that were never reached, qualified, or closed out.
Missed calls should become owned work